Shipping policy

All orders will be wrapped carefully and dispatched daily (Monday-Saturday). UK items are sent by either Royal Mail Tracked 24 or 48 (chosen by you at the checkout), except jewellery and small paper goods which are sent by standard Royal Mail second class. We will advise you of the shipping method in your shipping confirmation email.

ALL SHIPPING FEES ALSO INCLUDE COST OF PACKING MATERIALS. 

Please be aware any items returned to us as uncollected from postal services or courier firms will be re-charged any postage costs to send out again. Any refunds due in these cases will also be minus our shipping charges incurred and if we are incurred a charge for a returned parcel by courier this amount will also be deducted from any refund due.

Please also note- any missed delivery attempts will not be rebooked by us, this is the customer's responsibility. We are unable to do this for you. 

International items are sent with tracking, and again are based on size and weight. 

PLEASE MAKE SURE YOUR ADDRESS APPEARS IN ENGLISH CHARACTERS ON YOUR ORDER CONFIRMATION, OTHERWISE WE CANNOT OBTAIN PROOF OF POSTAGE. WE WILL NOT BE HELD RESPONSIBLE IF YOUR PARCEL IS LOST IN THE POST AND WILL NOT BE ABLE TO ISSUE A REFUND IN THIS CASE. THANK YOU FOR YOUR UNDERSTANDING.

**Please note that Five Little Diamonds isn't responsible for any additional tax, customs charges and other charges that maybe encountered through overseas shipments.**