Refund policy

We are also unable to accept refunds on sale items, and will instead offer an exchange with a product of the same cost, with any extra and postage to be paid by the buyer.
To qualify for a full refund, you must email info@fivelittlediamonds.co.uk within 7 working days of receiving your order to tell us that you will be returning an item. We will then email you a return form to fill in and enclose with your return. You as the customer must bear the cost of returning the goods. If your email request for a refund is made outside of the 7 working days then the original postage charges will not be refunded.
Returns must also be received within 14 days from the date you received your order, to qualify for a refund including original postage charges. Please note, we are unable to provide a refund of the delivery charges when only part of your order is being cancelled.
We ask that the goods are returned to us intact and in a re-saleable condition. If items returned are found damaged in any way or we are unable to resell them, then these goods will be resent to you and your request for a refund will be void. We also reserve the right to charge you any re-delivery costs.
Refunds are made in GBP. If you ordered from abroad we cannot be held responsible for any fluctuations in exchange rates and you will be refunded the original amount paid (excluding postage costs if delivered to an address outside the UK).
If you have purchased products as part of an offer or discount, the amount refunded will be adjusted accordingly to reflect any failure to meet the original requirements for the offer or discount as a result of returning the product.