Help Center

Yes! We ship worldwide. All post is sent out within 2 working days and for UK customers your order will be sent on the same day if your order is placed before 2pm. For international buyers, there is a chance postage may take longer to reach you, please bear this in mind when purchasing. This isn't a reflection on us however, but on the post handlers! 

PLEASE MAKE SURE YOUR ADDRESS APPEARS IN ENGLISH CHARACTERS ON YOUR ORDER CONFIRMATION, OTHERWISE WE CANNOT OBTAIN PROOF OF POSTAGE. WE WILL NOT BE HELD RESPONSIBLE IF YOUR PARCEL IS LOST IN THE POST AND WILL NOT BE ABLE TO ISSUE A REFUND IN THIS CASE. THANK YOU FOR YOUR UNDERSTANDING.

**Please note that Five Little Diamonds isn't responsible for any additional tax, customs charges and other charges that maybe encountered through overseas shipments.**

Yes! Simply send us a message to info@fivelittlediamonds.co.uk or use the contact form on our site. Include details of the items you would like and where they are to be sent to, and we will alter the listing on Etsy so the postage is free. You will receive two separate invoices in this instance.

All orders will be wrapped carefully and dispatched within 1-2 business days (Monday-Friday). UK items are sent by Royal Mail second recorded, except jewellery and small paper goods which are sent by standard Royal Mail second class, and larger orders sent via DPD. We also offer the option to send via Royal Mail 1st class if you so desire! We will advise you of the shipping method in your shipping confirmation email. All UK orders are £4.20 (£1.20 for small paper goods) unless otherwise chosen at the checkout. Posters are sent in a cardboard tube. Post prices vary on Etsy, due to the many different sizes and weights of the items. We currently only offer next day delivery in December. 

ALL SHIPPING FEES ALSO INCLUDE COST OF PACKING MATERIALS. 

PLEASE NOTE- ROYAL MAIL POSTAGE HAS RECENTLY GONE UP, WHICH MEANS WE'VE ALSO HAD TO PUT OUR POST PRICES UP TO ACCOMMODATE THIS. MANY APOLOGIES.

Please be aware any items returned to us as uncollected from postal services or courier firms will be re-charged any postage costs to send out again. Any refunds due in these cases will also be minus our shipping charges incurred and if we are incurred a charge for a returned parcel by courier this amount will also be deducted from any refund due.

International items are sent by Standard Airmail, and again are based on size and weight.

All items are very carefully packaged with tissue paper and bubble-wrapped where necessary.

As part of our Environmental Policy, to reduce waste we try to recycle as many cardboard boxes, packing chips and bubble wrap as possible. This means your parcel may arrive in a box that has printing on it, or looks a little worn. If you need your parcel to arrive in a brand new box please let us know and we’ll be happy to oblige. 

PLEASE MAKE SURE YOUR ADDRESS APPEARS IN ENGLISH CHARACTERS ON YOUR ORDER CONFIRMATION, OTHERWISE WE CANNOT OBTAIN PROOF OF POSTAGE. WE WILL NOT BE HELD RESPONSIBLE IF YOUR PARCEL IS LOST IN THE POST AND WILL NOT BE ABLE TO ISSUE A REFUND IN THIS CASE. THANK YOU FOR YOUR UNDERSTANDING.

We are unable to accept refunds on sale items, and will instead offer an exchange with a product of the same cost, with any extra and postage to be paid by the buyer.

To qualify for a full refund, you must email info@fivelittlediamonds.co.uk within 7 working days of receiving your order to tell us that you will be returning an item. We will then email you a return form to fill in and enclose with your return. You as the customer must bear the cost of returning the goods. If your email request for a refund is made outside of the 7 working days then the original postage charges will not be refunded. 

Returns must also be received within 14 days from the date you received your order, to qualify for a refund including original postage charges. Please note, we are unable to provide a refund of the delivery charges when only part of your order is being cancelled. 

We ask that the goods are returned to us intact and in a re-saleable condition. If items returned are found damaged in any way or we are unable to resell them, then these goods will be resent to you and your request for a refund will be void. We also reserve the right to charge you any re-delivery costs.

Refunds are made in GBP. If you ordered from abroad we cannot be held responsible for any fluctuations in exchange rates and you will be refunded the original amount paid (excluding postage costs if delivered to an address outside the UK). 

If you have purchased products as part of an offer or discount, the amount refunded will be adjusted accordingly to reflect any failure to meet the original requirements for the offer or discount as a result of returning the product.

We will repair any broken jewellery, or if that's not possible we will offer a replacement or refund. We also aim to replace/refund items lost in the post, minus postage costs if the error was the fault of the customer.

To make a claim for missing parcels, please email us at info@fivelittlediamonds.co.uk. We will do our best to either replace (subject to stock levels) or refund your order. This will be initiated the day Royal Mail officially class your parcel as 'lost'.

We accept both credit cards and Paypal at www.fivelittlediamonds.co.uk, which is safe and easy to use. You don’t have to be a member of PayPal to make a purchase.

If you purchase in our Etsy shop (link in footer menu) you can pay by Paypal and Etsy Direct Checkout. None of our new or branded items can be paid this way, only handmade and vintage.

Payments go via the secure PayPal server. All payment details you enter are kept totally safe and will not be shared with us.

At Five Little Diamonds, we think the security of payments and the confidentiality of customer information is paramount. You can pay by  either credit/debit card via Stripe or via Paypal. When you enter your card number you transmit your banking data directly to either Stripe or Paypal, who record them on their highly-protected servers. 

All personal details are processed via SSL secured https//: servers and you can see the padlock in the web address bar above.

If an item is listed as a pre-order, then it is not currently in stock but on its way to us. Upon placing the item in your basket, you will be asked to pay via either credit/debit card or PayPal as usual. Your order will be dispatched the following working day after it is received in our warehouse. Any other items purchased with this will be held until your complete order is ready to be shipped. We will keep you informed on any changes to the expected date in stock, however Five Little Diamonds cannot be held accountable if this date changes. Once your item has been shipped we will send another email with the tracking details (if applicable).

Now you can collect special money off vouchers, valid at www.fivelittlediamonds.co.uk, by signing up for an account with us! Not only does this speed up the check out process for you, you also receive 1 point per £1 spent. Once you've received 500 points a £5 off voucher is all yours. 1000 Points and a £10 voucher on its way to you! 

You can also earn points by: Following us on Instagram (+50 Points), sharing our website on Facebook (+50 points), sharing our website on Twitter (+50 points), liking our Facebook page (+20 points). Finally, on your birthday, we will send you a special £5 gift voucher to celebrate. 

To sign up, simply click on 'My Account' on the top right hand side, and click 'Create a new account'.

Please note-

* If an order is cancelled or refunded, your points will automatically be adjusted.

* You can only redeem points against a brand new order; if you have an existing order and wish to add items you can not redeem your points against the ‘added’ items.

* Five Little Diamonds can cancel, withdraw or alter the scheme, or manually adjust any individual account, at any time.